Terms of Service

These Terms of Service apply to all contracts for the use of Neo CLARITY between NEOCLARITY GROUP LTD (“we”) and you as the customer. Neo CLARITY is offered exclusively to businesses — persons acting in the exercise of their commercial or independent professional activity when concluding the contract. Consumers cannot conclude a contract.

If we have concluded an individual contract with you (for example a signed service agreement), it takes precedence over these Terms; otherwise these Terms apply in addition. The customer’s own terms apply only if we expressly agree to them in text form. Our Data Processing Agreement (DPA) forms part of every contract.

Neo CLARITY is software for the sales and marketing of coaching and consulting businesses, provided as an online service. It evaluates the data you record in your workspace or import from connected sources and presents it as metrics, analytics and assistant features. Connectable sources include the CRM Close: once you connect your Close account, we import activity, call and opportunity data read-only in order to display it within Neo CLARITY. The exact scope follows from the package you chose or your individual contract.

The figures in Neo CLARITY are only as complete and correct as the data from your sources; synchronisation with connected services usually runs hourly, not in real time. The AI features (in particular the Neo assistant, lead ratings and call reviews) generate their results automatically and may contain errors. They are recommendations, not legal, tax or financial advice; whether and how you act on them is your decision. Neo CLARITY only executes changes to ad campaigns once you expressly confirm them by click.

The contract is concluded when you book a paid package on our website or in the app, sign a contract we send you electronically, or we activate access for you as agreed. When booking, we point you to these Terms and the DPA; by booking, you confirm that you have read them and that you are acting as a business.

Using the service requires an account. You are responsible for keeping your credentials confidential and for all activity that takes place through your account. If you invite team members, you set their roles and permissions and are responsible for their actions in Neo CLARITY. When you connect an external source, you must be authorized to connect the relevant organization and to share its data with Neo CLARITY — this applies in particular to the Close organization you use. You are responsible for the accounts and permissions you use to do so.

The prices of the booked package or of your individual contract apply. All prices are net plus statutory VAT; for businesses with a valid VAT ID in another EU member state, the reverse-charge procedure applies. Subscriptions are charged in advance for each billing period through our payment provider Stripe; under an individual contract you pay by bank transfer or SEPA direct debit as agreed there; you receive an invoice for every payment. If you fall behind with a payment, we may suspend access after a reminder with a reasonable deadline until payment is received; your data is kept.

Subscriptions run for the billing period stated for the package and renew for the same period unless you cancel before it ends. You can cancel in the settings under Billing or by email to support@neoclarity.io; cancellation takes effect at the end of the current billing period. Individual contracts follow the term and termination agreed there.

Either party’s right to terminate for good cause remains unaffected. Good cause for us exists in particular if you use Neo CLARITY unlawfully or, despite a reminder, are more than two monthly fees in arrears.

After the contract ends you can export your data for another 30 days; we then delete it as described in the DPA (§ 11).

You may not use the service unlawfully, attempt to access data of other workspaces, interfere with the service, introduce malware, pass access to third parties outside your business, or reverse-engineer it beyond what applicable law permits.

The data in your workspace belongs to you. For data about third parties — such as your leads, clients and team members — you are the controller; we process it as your processor under the DPA. You ensure that you may process this data in Neo CLARITY and that the persons concerned have been informed. How we handle the data of your own account is described in the Privacy Policy.

If you have call recordings analysed in Neo CLARITY, you ensure that all participants were informed and consented before the recording. Recording the non-public spoken word without authorisation is a criminal offence in Germany (§ 201 StGB) and prohibited in other countries as well. If you provide us with recordings without such consent, you indemnify us against resulting third-party claims.

We access and store data from connected sources as described in our Privacy Policy. Access to connected CRM systems, Close in particular, is read-only — Neo CLARITY does not modify your data there. You are responsible for your own contractual relationship with those providers. Third-party APIs may change or become unavailable; we fix resulting limitations with reasonable effort but give no guarantee.

We strive for availability with as few interruptions as possible but do not guarantee any particular availability unless agreed otherwise. We schedule maintenance outside normal business hours where possible. We continuously develop Neo CLARITY and may change features provided the contractually agreed core of the service is preserved and the change is reasonable for you.

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under product liability law and where we have given a guarantee.

For slightly negligent breach of an essential contractual obligation — one whose fulfilment makes proper performance of the contract possible in the first place and on which you may regularly rely — we are liable only for the typical, foreseeable damage, up to the fees you paid in the twelve months before the damaging event. Liability for slight negligence is otherwise excluded.

For loss of data we are liable only for the effort that would have been needed to restore it had it been backed up regularly and appropriately. For decisions you take based on analytics or AI recommendations we are liable only under the preceding paragraphs. Liability under Art. 82 GDPR remains unaffected.

We may change these Terms with effect for the future where there is an objective reason (such as new features or a change in the law). We notify you of changes by email at least six weeks before they take effect. If you do not object within that period, the changes are deemed accepted; we point out this consequence in the notice. If you object, you may terminate the contract as of the effective date; otherwise the previous Terms continue to apply. We do not change prices or the core of the service this way.

These Terms are governed by the laws of the Republic of Cyprus, excluding the UN Convention on Contracts for the International Sale of Goods and conflict-of-laws rules. Exclusive place of jurisdiction for all disputes arising from the contract is Larnaca, Cyprus. We may also bring proceedings at the customer’s seat.

Amendments and additions require text form. Should a provision be invalid, the remaining provisions stay valid. The German version of these Terms is authoritative.

NEOCLARITY GROUP LTD
Archiepiskopou Makariou III 59, Mouyias Tower, 3rd floor, Office 301, 6017 Larnaka, Republic of Cyprus
Email: support@neoclarity.io