Data Deletion

This page explains how to remove the data Neo CLARITY received through your Facebook/Meta Ads connection. The controller is NEOCLARITY GROUP LTD. Which data we process in the first place is described in our Privacy Policy.

In Neo CLARITY, open Settings → Integrations, select Facebook Ads and click Disconnect. Workspace owners and admins can do this.

Access ends immediately: we delete the stored access token and the imported campaign and ad data (metrics and budgets), and nothing is fetched any more. Daily figures that were already copied into your tracking sheet (ad spend, impressions, link clicks, reach per funnel) stay there until you delete them or take step 3.

Disconnecting in Neo CLARITY does not withdraw the permission on Facebook itself. To do that, open Settings & privacy → Settings → Apps and websites on Facebook, select NeoClarity Connection and click Remove.

For a complete deletion you have three options:

• Delete the workspace under Settings → Workspace (owner only) — removes the workspace with all data in it, including the tracking sheets.
• Delete your account under Profile — removes your account and the workspaces you own.
• By email to support@neoclarity.io with the subject “Data deletion” and your account’s email address. We delete your data within 30 days and confirm the deletion by email.